Privacy Policy
Privacy Policy
Effective Date: July 2025
At CircleTwice (“we,” “our,” or “us”), located at www.circletwice.com, we are committed to protecting the privacy of our clients, users, and website visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information. It complies with applicable privacy laws and frameworks, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and industry standards expected of Managed Service Providers (MSPs) in the United States, particularly in Washington State.
Information We Collect
We collect personal information that you voluntarily provide, including:
- Full name, company name, and job title
- Email address, phone number, and business-related contact details
- IP address, browser type, device identifiers, and location data
- Information related to your use of our services and website
We may also collect data automatically using cookies, tracking pixels, and analytics tools to enhance your browsing experience and ensure system security.
How We Use Your Information
We use your personal data for the following purposes:
- To provide and maintain our managed IT services, VoIP, and cybersecurity solutions
- To verify your identity and fulfill service requests
- To send transactional emails, technical updates, and service-related notifications
- To personalize and improve user experiences on our platform
- To send marketing communications with your explicit consent
- To comply with legal obligations and enforce our agreements
SMS Communications and CTIA
Compliance By opting in to receive SMS messages from us, you acknowledge and consent to receive automated texts regarding account updates, service alerts, and promotions. Message and data rates may apply based on your carrier plan. You can opt out at any time by replying “STOP.” For assistance, reply “HELP.”
We adhere to CTIA and Microsoft SMS campaign guidelines. Your phone number will never be sold or shared with third parties without your consent.
Sharing and Disclosure of Information
We do not sell your personal information. We may share it with trusted third-party service providers necessary to operate our business, such as:
- Cloud hosting providers
- Email delivery platforms
- CRM and communication tools
All third-party vendors are contractually obligated to protect your data under strict confidentiality and security measures. We may also disclose personal data if required by law or to protect the safety and integrity of our platform.
Your Rights Under CCPA and GDPR
If you are a resident of California or the European Union, you have the right to:
- Know what personal data we collect and why
- Request access to your information
- Request deletion of your data (with some legal exceptions)
- Opt out of the sale or sharing of personal data
- Request correction of inaccurate information
- Limit the use of sensitive personal information
To exercise any of these rights, please contact us at support@circletwice.com. We will verify your identity before processing your request and respond within the timeframe required by law.
Lawful Basis for Processing (GDPR)
We collect and use personal data based on the following purposes and legal grounds:
- Your consent
- Performance of a contract
- Legal obligation
- Legitimate interests (e.g., fraud prevention, improving services)
Cookies and Tracking Technologies
We use cookies, tags, and similar technologies to:
- Understand usage patterns
- Improve website functionality and security
- Store user preferences
You can adjust your cookie preferences in your browser settings. Disabling cookies may impact your ability to use certain features.
Data Security
We maintain a secure infrastructure with:
- End-to-end encryption for data transmission
- Regular security audits and vulnerability assessments
- Role-based access controls
- Secure backup and disaster recovery systems
While no system is completely immune to breaches, we are committed to maintaining the highest industry standards to protect your data.
Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal, accounting, or regulatory obligations
- Enforce our agreements or resolve disputes
Once data is no longer required, we securely erase or anonymize it.
Children’s Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such data, we will delete it promptly.
Data Breach Notification
In the event of a data breach, we will notify affected users via email or other means in accordance with applicable data protection laws. We will also report the incident to relevant authorities if required.
Changes to This Policy
We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated effective date. You are encouraged to review the policy regularly to stay informed.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: support@circletwice.com
Mailing Address: 5363 153rd Ave SE, Bellevue, Washington, USA
